Contact us
Contact Us
Have a question about a Harvuni product, your order, shipping, returns, or general product use? Our customer support team is here to help.
Business Information
Brand: Harvuni
Legal Company Name: Guangxi Ransan Trading Co., Ltd.
Business Owner: Zhang Fumei
Business Address:
Room 2402, Building 14, Group 4, Tianyu Garden, No. 16 Qinglin Road, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Nanning, Guangxi, China
Customer Support Email: service@harvuni.com
Phone: +86 13680606597
Website: https://harvuni.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (U.S. Eastern Time)
Harvuni is owned and operated by Guangxi Ransan Trading Co., Ltd.
How We Can Help
Orders & Shipping
Order status, tracking information, delivery questions, address corrections, and shipping assistance.
Products
Product features, setup, everyday use, care, specifications, and product-related questions.
Returns & Refunds
Return requests, damaged or incorrect items, refund status, and after-sales assistance.
General Support
Feedback, business inquiries, product questions, and other customer service matters.
Before Contacting Us
For questions about an existing order, please include your order number and the email address used at checkout. If you are reporting a damaged, defective, or incorrect item, photographs may help us review your request more efficiently.
Response Time
We aim to respond to customer service inquiries within 24 business hours. During weekends, holidays, or unusually busy periods, additional response time may be required.
Important Return Information
Please contact us before returning an item. Do not send products to our business registration address unless our customer support team specifically instructs you to do so. Once a return request is approved, the appropriate return instructions and return destination will be provided.