Return and Refund Policy

Last updated: September 18, 2026

At Harvuni, we want you to feel confident when purchasing our home comfort and air-care products. This Return and Refund Policy explains the eligibility requirements and procedures for returns, refunds, exchanges, damaged products, and order cancellations.

1. 30-Day Return Window

You may request a return within 30 calendar days after your order is marked as delivered. Return requests submitted after this period may not be accepted unless required by applicable consumer law.

Contact service@harvuni.com before returning any product. Items sent without prior return authorization may be refused or delayed.

2. Return Eligibility

To qualify for a standard return, the product must:

• Be returned within the applicable 30-day return period;
• Be unused, undamaged, clean, and in resalable condition;
• Include its original accessories, components, manuals, and inserts;
• Be returned in its original product packaging where available; and
• Include valid proof of purchase from Harvuni.com.

We may request photographs or videos to confirm the condition of the product and determine the appropriate resolution before authorizing a return.

3. Home Comfort and Air-Care Products

Harvuni products may include aroma diffusers, bedside air purifiers, cooling sleep fans, smart sleep lights, and other home comfort and air-care products.

For health, hygiene, safety, and product-integrity reasons, products that have been used in a way that affects cleanliness, filters, internal components, airflow systems, or resale condition may not ordinarily be eligible for a change-of-mind return.

This restriction does not remove any rights you may have if a product arrives damaged, is materially different from what you ordered, or is defective under applicable consumer protection law.

4. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used products that cannot be resold for hygiene, safety, or product-condition reasons;
• Products showing damage caused by misuse or improper care;
• Products missing essential parts, accessories, filters, adapters, or components;
• Items altered, modified, repaired, or disassembled by the customer;
• Gift cards, downloadable products, or promotional gifts;
• Clearance or final-sale items identified as non-returnable before purchase;
• Products purchased from an unauthorized third-party seller; and
• Returns submitted outside the stated return period.

5. Damaged, Defective, or Incorrect Products

Please inspect your order soon after delivery. If an item arrives damaged, appears defective, or differs from what you ordered, contact service@harvuni.com as soon as reasonably possible.

Please include:

• Your full name and order number;
• The name of the affected product;
• A clear description of the issue;
• Photos or video showing the product and reported problem; and
• Photos of the shipping package and label if damage occurred in transit.

After reviewing your claim, we may offer troubleshooting assistance, a replacement, replacement parts, store credit, or a refund, depending on the circumstances and applicable law.

Do not discard a damaged product or its shipping materials until our team has completed its review.

6. How to Request a Return

1. Email service@harvuni.com with the subject line “Return Request.”
2. Include your name, order number, product name, and reason for the return.
3. Provide photos or videos if requested by our customer support team.
4. Wait for return authorization and the applicable return instructions.
5. Package the approved product securely and send it using the instructed return method.

Important Return Address Notice

Do not send a return to the registered company address shown on our website unless our customer support team specifically instructs you to do so in writing.

Approved returns may be directed to a designated processing facility. Unauthorized returns may not be received, identified, or refunded.

7. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs and any associated carrier charges. Original shipping fees, expedited delivery charges, customs duties, taxes, and related fees are generally nonrefundable unless required by law.

If we confirm that the product was damaged in transit, defective upon arrival, or incorrectly shipped, Harvuni will provide an appropriate remedy and cover reasonable return shipping costs when a physical return is required.

We recommend using a trackable shipping service and retaining your receipt. Harvuni is not responsible for an unauthorized return or a return shipment that is lost before reaching the designated processing facility.

8. Return Inspection

Returned products are inspected after they arrive at the approved return facility. We will notify you if the return is approved, declined, or requires additional information.

A refund may be reduced or denied if the returned product is used, incomplete, damaged after delivery, contaminated, materially different from the item authorized for return, or otherwise ineligible under this policy. Any decision will remain subject to applicable consumer protection law.

9. Refund Processing

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method. Approved refunds are normally initiated within 7 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account. This processing period is controlled by the financial institution and is outside our direct control.

If more than 10 business days have passed since we confirmed that a refund was issued, please contact your payment provider first and then email service@harvuni.com if further assistance is needed.

10. Partial Refunds

Where permitted by law, only a partial refund may be granted if a returned product has lost value because of handling beyond what was reasonably necessary to inspect it, or if nonessential packaging or accessories are missing.

Products damaged through misuse, accidental damage, unauthorized repair, improper cleaning, failure to follow instructions, or ordinary wear and tear are not eligible for a standard refund.

11. Exchanges and Replacements

We do not guarantee direct exchanges for change-of-mind returns. When an exchange is not available, you may return an eligible product and place a new order separately.

If we approve a replacement for a damaged, defective, or incorrect item, our support team will provide the necessary instructions. Replacement availability may depend on inventory.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately. We will make a reasonable effort to assist, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If the order can no longer be canceled, you may request a return after delivery in accordance with this policy.

13. Refused or Undeliverable Shipments

Orders returned because of an incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package may be refunded after the shipment is returned and inspected.

Where permitted by law, original shipping charges, return-to-sender fees, customs charges, and other direct carrier costs may be deducted from the refund.

14. Promotional Items and Gifts

If a returned order included a free gift or promotional item, that item must also be returned unused and in its original condition. If it is not returned, its stated retail value may be deducted from the refund where permitted by law.

Discount amounts are not refundable as cash. Refunds are based on the amount actually paid for the eligible returned product.

15. Chargebacks and Payment Disputes

We encourage you to contact our customer support team before opening a payment dispute. This allows us to review your order, delivery records, and requested resolution directly.

If a chargeback or payment dispute is already open, refund processing may be paused while the payment provider reviews the matter.

16. Consumer Rights

This policy does not exclude, restrict, or replace any warranty, guarantee, remedy, or other consumer right that cannot legally be excluded under the laws applicable to your purchase.

17. Policy Updates

We may update this Return and Refund Policy to reflect changes to our products, operations, or legal obligations. The version published when your order was placed will generally apply to that purchase unless applicable law requires otherwise.

18. Contact Harvuni

For return, refund, cancellation, or product-related assistance, contact:

Harvuni
Email: service@harvuni.com
Website: Harvuni.com